Data processing
This one is not finished, and here is why.
You reached a page that should tell you how erasure on request works. It does not, because that has not been decided yet, and publishing a confident paragraph about it would be publishing an answer nobody has given. What follows is what is undecided, what is already settled elsewhere and where to send a request today.
Last updated 18 September 2026
What has not been decided
Erasure on request is a real gap in this product rather than a detail nobody wrote up. Deleting a Team archives it and destroys nothing, which is the opposite of what an erasure request asks for, so the operation genuinely does not exist and nothing here will tell you otherwise.
The open question is the whole of it rather than the edges: what the unit would be, whether a person can be taken out of a Retro without destroying the Retro for everybody else who was in it, what happens to Cards a Theme already cites, and what a record of an erasure looks like in a log that recorded the thing being erased. Those answers have to hold together, which is why the decision is taking the time it is.
When it is taken it will be written up as a decision record and this page will be replaced by what that record says. It will not be softened into something vaguer in the meantime.
What is settled, and where to read it
Plenty of the ground a page like this would cover is decided and published. How long each kind of material is kept, which companies receive it and what is never done with it are all on the privacy page and the security and trust page, with the requirement behind each one printed beside it.
There is also no processing agreement to countersign. None exists, and producing one is not something a page can do. It is an open item on the release checklist rather than an oversight, and it waits on the same decision this page waits on.
Asking us something in the meantime
Write to security@retros.ai and a person reads it. They will tell you what is possible today rather than what is planned. No reply time is published, because none has been agreed and nobody is named as owning one.